Terms and Conditions
Thank you for visiting our site. For everyone's well-being please note the following:
- Products are represented as accurately as possible in their descriptions and through photographs. However, because leather is a natural material and all colors are seen differently on various devices, there are limitations to what you see and slight variations should be expected in an order. That said, we are artists and will always design and select individual materials that when combined, represent an artistic vision of what we are making.
- All products are guaranteed for 5 years (within reason). Our guarantee does not include negligence and please remember that most animals in your home like to chew on leather. So keep your purchase in a location that keeps it and your animal safe.
- Please contact us if something needs fixing. Once we understand and/or see photos of the problem, we will work with you to get the item back and make things right (for free or for a cost) depending on the situation.
- Many of our products are made to order and therefore take time to produce. Please be aware of the production time shown within the description of each product to help manage your delivery date expectations.
- Generally, our in-stock items ship within 1 week and our made-to-order items ship within 4 weeks. As you place your order please let us know of any special shipping requests and we will work together to accommodate you.
- Due to the individualized nature of our products, all sales are final.